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Troubleshooting
In the event of a malfunction, rst check all the cable connections and operating states:
1. Receiver and TV set power plugs are connected to wall socket
2. Antenna cables are connected to the receiver input
3. Receiver and TV set are correctly connected to each other by a HDMI or Scart or cinch cable
4. Audio connections are made to the Hi-Fi or Dolby Digital system as appropriate
5. Receiver and TV set (Hi-Fi/Dolby Digital system) are switched on (check power indicators)
6. Receiver is responding to remote control
A selection of troubleshooting tips is offered below.
Problem Cause Remedy
A “No signal!” warning appears on some or
all channels
Antenna signal of satellite reception system
missing or faulty. Incorrect LNB frequencies
set in the “Tuner Conguration” menu.
Consult an antenna specialist to have
it checked and repaired as necessary.
Check the settings made in the “Settings”,
“Antenna & satellite”, “Tuner Conguration”
menu, and change them if necessary.
Remote control no longer responding
Receiver or remote control command set
may have been unintentionally changed
Set infrared code 1 as described in this
manual under “Main menu settings”, “Basic
settings”, “Setting the remote control code”,
check the batteries
Wrong time being displayed
“Summer Time” setting wrong. An incorrect
time was imported from the reception
signal
Check “Summer Time Enabled” in the
“Settings” “Date and Time Setup” menu
and change it as necessary Use the power
switch to switch the receiver off from the
current channel, e.g. Das Erste or ZDF, wait
10 seconds and then switch it back on
The following channels cut out or “No or
bad signal!” appears: DSF, Tele 5, HSE 24
and Sonnenklar TV
DECT telephones operate on the same
frequency as these channels. Interference
may occur due to inadequate level or poor
shielding of cable
Consult your antenna specialist
Black or blue screen, no on-screen
displays
Scart connection to TV deactivated by
accidentally pressing the 0 button
Keep pressing the 0 button until the TV
picture reappears on the screen
Network problem
Check that the (cross-over) network cable is
correctly connected at the PC and receiver
(clicked home)
Refer to your PC or network specialist