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Troubleshooting (Cont.)
Commercial Mode Check / FTG Operation Troubleshooting
Press POWER on
Installer Remote.
STB
responded?
Bad
STB
Yes
No
STB
stopped
responding or
continued to
respond?
STB is in
Commercial Mode.
Stopped
responding
STB is not in Commercial
Mode. Call Technical
Support for assistance.
Continued
to respond
Leave the STB ON.
Go to Installer Menu
by pressing MENU until
the on-screen setup
menus lock up (i.e.,
stop responding).
FTG Operation Troubleshooting
The following table provides troubleshooting information for when the EBL is configured in the FTG Mode of operation.
Symptom Possible Cause(s) Solution(s)
Communication Error
(“Communications
Timeout”)
Cable(s) not connected. Check and connect communication cables.
STB/display not powered. Check/connect the STB power cord.
STB/display not turned ON. STB/display needs to be turned ON (default FTG Mode).
Wrong COM
(communication) port.
In the FTG Configuration Application, select the correct
COM port for the cable being used.
Commercial Mode Check