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Troubleshooting—Continued
If you’re using an HDMI connection and there’s no picture or sound, you can check the status of the HDMI connection
by pressing and holding down the DVD receiver’s [DISPLAY] button for 10 seconds until a message ID appears on the
display. Look up the message ID in the following tables and check the HDMI connections and settings on both the DVD
receiver and the connected component.
HDMI connection and HDMI-related settings status
No picture from the HDMI connection
No sound from the HDMI connection
HDMI Status Mode
Displayed ID Message
MSG ID 001
MSG ID 015
Turn the DVD receiver and the connected component off, then turn them on again. Make sure that
the connected component is working properly and that the DVD receiver’s HDMI settings are con-
figured suitably for that component.
MSG ID 021 Input is selected other than DVD or VIDEO1. No output from HDMI OUT.
MSG ID 022
When the DVD or VIDEO1 input is selected, the HDMI Output Setting is set to Off. Change it to On
(page 30).
MSG ID 023 Check the settings and connections of the TV and component connected to DVD receiver.
MSG ID 024 Pure Audio listening mode is selected. Set other listening modes.
Displayed ID Message
MSG ID 002 The “HDMI Output Setting” is set to “Off”. Change it to “On” (page 30).
MSG ID 003
MSG ID 004
The HDMI cable may not be connected properly. Check the connection. Also, make sure the HDMI
input on the TV is correctly configured to received HDMI.
MSG ID 005
MSG ID 006
MSG ID 007
Make sure the HDMI input on the TV is correctly configured to received HDMI.
The connected component may not support HDCP. Make sure the connected component supports
HDCP.
Turn the DVD receiver and the connected component off, then turn them on again.
The DVD receiver may be connected to the other component’s DVI jack. Some TVs may not prop-
erly receive the video output by the DVD receiver. Also, with a DVI connection, there will be no
sound.
MSG ID 008
The DVD receiver’s “HD Resolution” setting is set to “720p” or “1080i”. If your TV doesn’t support
these resolutions, select another resolution (page 30).
MSG ID 009
The connected component may not be receiving the HDMI signal properly.
Try selecting another resolution on the DVD receiver (page 30).
Displayed ID Message
MSG ID 011
MSG ID 014
The connected component may not support 96 kHz PCM. Set the DVD receiver’s “Linear PCM
Out” setting to “Down Sample On” (page 62).
MSG ID 012
MSG ID 013
The connected component may not support Dolby Digital. Set the DVD receiver’s “Digital/HDMI
Audio Out” setting to “PCM” (page 62).
MSG ID 016
MSG ID 017
The connected component may not support DTS. Set the DVD receiver’s “Digital/HDMI Audio Out”
setting to “PCM” (page 62).
MSG ID 020 Audio from SACDs is not output by the HDMI OUT.