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40 TROUBLESHOOTING GUIDE
Symptom
Nothing lights up on your receiver's front
panel.
Your remote control fails to operate your
receiver.
There is no sound/picture but the current
time is displayed on the receiver's front panel.
There is no sound/picture. However, front
panel display is correct.
Main Menu can be displayed but you cannot
select channels.
Main Menu and Channel Banner can be
displayed, but there is no reception (black
screen).
The picture is not sharp and text is difficult to
read.
Intermittent reception ("mosaic" effect or
"frozen" image).
You have forgotten your PIN code.
9 Troubleshooting guide
Check the guide below for a possible cause of the problem you are experiencing. The most
common problems that arise are related to cable connections. Make sure that your receiver is
properly connected.
Remedy
Check that the mains power cord is correctly connected. Disconnect this cord, and then
reconnect it to ensure it is in place.
Check that power is available at the wall socket.
Make sure your receiver is in the operate mode.
Make sure that you are pointing your remote control at the receiver front panel.
Make sure that the remote control is set to STB mode (see 2.2.1).
Check the batteries in your remote control.
Check if your remote is set to the "Device" (1 or 2) setting corresponding to your receiver
(see 6.4.2 and 7.2).
Your receiver is in standby. Press P+ / P- button on your remote control to wake up your
receiver. Alternatively, press PROG+ / PROG- button on the receiver's front panel.
You are viewing TV via your UHF aerial TV connection. Press the TV / STB remote control
button twice.
Make sure that the SCART connections are correct.
Connections are correct but the TV set is NOT switched to external AV source. Press twice
the TV / STB remote control button, if the problem is not fixed refer to the user manual of
your TV set.
Your receiver has not been properly configured. Perform the Channel Search procedure.
(Select the Installation submenu from the Main Menu.). Optionally return to factory setting.
Aerial is not receiving the signal. Check the installation and the aerial positioning (Check signal
quality).
Transmitted signal is too weak. Check the installation and the aerial positioning. This effect
may also be produced by severe weather conditions.
The TV SCART output video format is not set to RGB. Change setting of the TV SCART item
to RGB in the System Settings menu.
The TV SCART lead is not connected to the RGB capable SCART socket of your TV set (refer
to TV set user manual for proper connection).
The SCART lead for TV connection is not RGB capable (not fully wired). Use the SCART cable
supplied with your receiver for the connection to the TV set.
You may have defective cable links. Check all connections and cables.
Poor signal due to the incorrect positioning of the aerial. Reorient the aerial and fasten it
securely.
You have the possibility to reset it to its default PIN code (1234). To reset the PIN code, type
in the so-called Master PIN Code (00799700). Type in the Master PIN code in quick succession
on the level of the Main Menu. Before you enter the Master PIN code, press the
mm
key.
Please keep this code secret to prevent your children from using it.
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