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Appendix D: Returning Your Unit for Repair
89
In the event that the Boat Remote does not function properly, we
suggest that you do the following:
1. Record your observations regarding the Boat Remote’s
malfunction.
2. We recommend that you call the Customer Service Depart-
ment at (610) 558-2700, prior to sending the unit to Phonetics
for repair.
If the unit must be sent to Phonetics for servicing, please do the
following:
1. Unplug the AC power supply from the wall outlet and
disconnect all sensors from the alarm inputs.
2. Carefully pack the unit to avoid damage in transit. Use the
original container (if available) or a sturdy shipping box.
3. You must include the following information to avoid process-
ing delays:
a) Your name, address, and telephone number.
b) A concise note explaining the problem.
4. Ship your package to the address below:
SERVICE DEPARTMENT
PHONETICS, INC.
901 TRYENS ROAD
ASTON, PA 19014
5. Ship prepaid and insured via UPS or US Mail to ensure a
traceable shipment with recourse for damage or replacement.
APPENDIX D:
RETURNING YOUR UNIT FOR REPAIR