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07
Sound and picture are not
synchronized.
Is Output Terminal properly set? Set Output Terminal properly (pages 21 and 44).
Is Lip Sync properly set? Adjust the amount of audio delay with the Lip Sync setting
(page 42).
• No sound is output.
• Sound is not output
properly.
Is the disc played back in slow motion?
Is the disc played back in fast forward or fast reverse?
No sound is output during slow motion play and forward and
reverse scanning.
Are the audio cables properly connected? • Connect the cable properly according to the connected
devices (page 15).
• Insert the cable firmly and all the way in.
Is the audio cable damaged? If the cable is damaged, replace it with a new one.
Are the connected components (AV receiver or amplifier, etc.)
properly set?
Read the operating instructions of the connected components
and check the volume, input, speaker settings, etc.
Is Output Terminal properly set? When ANALOG AUDIO is selected at Output Terminal, no
audio signals are output from the HDMI OUT or DIGITAL OUT
terminals (page 44).
Is the output video resolution properly set? Use OUTPUT RESOLUTION to switch to the resolution at
which the video and audio signals are output (page 25).
Is the AV receiver or amplifier, etc., connected to the AUDIO
OUT (7.1 ch) terminals?
To listen to 2-channel analog audio, connect to FRONT (L/R) of
the AUDIO OUT (7.1 ch) terminals (page 14) and set Audio
Output Mode to 2 Channel (page 45).
Are the speakers properly set? When the AV receiver or amplifier, etc., is connected to the
AUDIO OUT (7.1 ch) terminals and Audio Output Mode is
set to Multi-channel, set Speaker Setup properly (page 47).
Is Pure Audio set to Mode 1 or Mode 2? If set to Mode 1 or Mode 2, signals are only output from the
output terminal set at Output Terminal (page 53).
Is a DVI device connected?
The sound will not be output from the
HDMI OUT
terminals if a
DVI device is connected. Connect the device to a
DIGITAL OUT
terminals or the
AUDIO OUT (7.1 ch)
terminals (page 18).
Are you playing a DTS-CD? To output the sound of DTS-CDs from the HDMI OUT (SUB)
terminal, set HDMI Audio Out to PCM (page 45).
For some BDs, audio signals are only output from DIGITAL
OUT terminals or the HDMI OUT terminals.
Multi-channel sound is not
output.
Is Output Terminal properly set? Linear PCM (2-channel) audio signals are output from output
terminals other than the one set at Output Terminal under
Audio Out. Set Output Terminal properly (page 44).
Is the AV receiver or amplifier connected to the HDMI OUT
(SUB) terminal?
The HDMI OUT (SUB) terminal outputs linear PCM 2-channel
audio signals. Be sure to connect the AV receiver or amplifier
to the HDMI OUT (MAIN) terminal.
Is the audio output of the connected AV receiver or amplifier,
etc., properly set?
Read the operating instructions of the connected AV receiver
or amplifier and check the audio output settings of AV receiver
or amplifier.
Is multi-channel sound selected? Use the menu screen or AUDIO to switch the disc’s sound to
multi-channel.
Is the AV receiver or amplifier, etc., connected to the AUDIO
OUT (7.1 ch) terminals?
When the AV receiver or amplifier, etc., is connected to the
AUDIO OUT (7.1 ch) terminals, set Audio Output Mode to
Multi-channel (page 45). Also, set Speaker Setup properly
(page 47).
Noise can be heard when
outputting DTS Digital
Surround signals from the
DIGITAL OUT terminals.
Is the connected AV receiver or amplifier compatible with DTS
Digital Surround?
If an AV receiver or amplifier that is not compatible with DTS
Digital Surround is connected to the DIGITAL OUT terminals,
set DTS Out to DTS PCM (page 44).
192 kHz or 96 kHz digital
audio signals cannot be
output from the DIGITAL
OUT terminals.
It is not possible to output 192 kHz or 96 kHz digital audio
signals from this player’s DIGITAL OUT terminals. The signals
are automatically converted to 48 kHz or less for output.
Secondary audio or
interactive audio is not
output.
Is HDMI Audio Out properly set? When listening to the sound from an HDMI OUT (MAIN)
terminal, set HDMI Audio
Out to PCM (page 45).
Are Dolby Digital Out and DTS Out properly set? When listening to the sound from an DIGITAL OUT terminal,
set Dolby Digital Out to Dolby Digital 1, DTS Out to DTS 1
(page 44).
Problem Check Remedy