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Additional Information
74 Chapter 6
Additional Information
Chapter 6 75
RCA Satellite Product System or Receiver Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• 90 days from date of purchase - Unit exchange, which includes parts and labor.
• 91 days to 1 year from date of purchase - Unit exchange, which includes parts only; you pay the labor.
• The warranty for rental units begins with the rst rental or 45 days from date of shipment to the rental rm, whichever
comes rst.
What we will do:
System
• During the initial 90 days:
Exchange the defective portion of your system with a new or, at our option, refurbished unit.
• After the 90 days and within one year:
Exchange the defective portion of your system with a new or, at our option, refurbished unit. We will charge you a at
exchange cost to replace the defective receiver. This charge covers the labor cost for its repair.
Receiver
• During the initial 90 days:
Exchange the defective receiver with a new or, at our option, refurbished unit.
• After the 90 days and within one year:
Exchange the defective receiver with a new or, at our option, refurbished unit. We will charge you a at exchange cost
to replace a defective receiver. This charge covers the labor cost for its repair.
How you get service:
• Call 1-800-679-4776 and have your unit’s date of purchase and model/serial number ready. The model/serial number
information is on the back of your receiver.
• A representative will troubleshoot your problem over the phone.
• If the representative determines that you should receive a replacement receiver you will be provided with a Service
Request (SR) number and the location of a nearby exchange point if one exists. No returns will be accepted without the
SR number.
• If you purchased a system which includes both an antenna and a receiver and the representative determines that your
antenna/dish is defective they will arrange for its repair or replacement.
• Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the
warranty period must be presented to obtain warranty service. For rental rms, proof of rst rental is also required.