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Support Overview
You can find the following information on
this web site. The information is periodically
updated, so we recommend that you visit
regularly.
• Information about the DVDirect
• Latest system software (firmware)
• Frequently asked questions
• Troubleshooting guide
• Compatible discs
• Supported camcorders
• Operating instructions
•Others
Accessing the user support web
site
Sony Storage Support web sites
(As of August, 2006)
http://sony.storagesupport.com/
* Information in English only.
About the Bundled Software
Detailed information about the supplied
software is available on the web site of the
software manufacturer.
http://www.nero.com
We recommend using the DVDirect with the
latest system software (also referred to as
firmware) as some problems encountered
when using the DVDirect can be solved
simply by updating the system software. The
system software updates are available on the
user support web site. Access the site, make
sure that there is an update for your
DVDirect, and follow the instructions on the
screen to proceed with download and
installation.
Please visit the web sites on this page for
technical support and other information on
the DVDirect and the supplied software.
When asking questions by telephone or
e-mail, please have the following
information available:
• Model number: VRD-MC3
• Serial number
• Date and place of purchase
• Computer maker and model number
• Computer specifications (CPU speed,
memory size, OS version, etc.)
• Writing software used (version, etc.)
Local technical support is only
available in specified sales regions.
The customers in these regions
should be provided with a warranty
card for this product. For contact
information, refer to the warranty
card.
Note that technical support
conditions may vary according to
the locality, and that charges and/
or limited service may apply in
some regions.
Sony Global Sites Information
(As of June, 2006)
Product purchased in the USA:*
http://sony.storagesupport.com/
Product purchased in Canada:
http://www.sony.ca/
Product purchased in Australia or New
Zealand:
http://www.sony.com.au/
Product purchased in Europe:*
http://www.sonyisstorage.com/
Product purchased in Hong Kong:*
http://www.sony.com.hk/Electronics/cp
User Support Web Site
System Software Updates
Technical Support