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(E) 42/50HPX95 *web 213:276
Chapter 12: Troubleshooting
Home network troubleshooting (continued)
Home server setup problems
PC (Home Server) name is not displayed
• Ethernet cables are not connected. Connect all cables as show in page 30.
• Network setup on PC is incorrect. Ensure both PC and TV are using same network type (DHCP / manual) and compatible network
settings.
•PC does not have shares set up correctly. Please refer to pages 111-112 on how to set up shares on your PC.
• No master browsers on the network. To configure your PC to be master browser of its subnet, refer to page 109.
• More than 16 sharing devices are connected
PC (Home Server) name is displayed, but desired shares (JPEG directory and MP3 directory) are not displayed.
•PC does not have shared folders set up correctly. Please refer to pages 111-112 on how to set up shares on your PC.
• User-name and password set in TV are incorrect. Ensure that user-name and password settings in TV
match the settings in PC. Username and passwords are generally case-sensitive.
E-mail scheduling problems
Cannot schedule a recording by e-mail
• Select “Test” to confirm the setup( page 115).
• Select “Done” after setting up( page 115).
• See Chapter 11 in this manual.
Test fails after waiting a long time
• Ethernet cables are not connected.
•DNS is not set up correctly. Please check Network settings.
•SMTP and POP3 server settings are incorrect.
• “E-mail Address”, “Account”, or “Password” settings are incorrect. User-names and passwords are generally case-sensitive.
Receiving succeeds but sending fails, or vice-versa
•SMTP and POP3 server settings are incorrect.
• “E-mail Address”, “Account”, or “Password” settings are incorrect.
•ISP may not support SMTP or POP3 protocols. Please check with your ISP for details on what protocols it supports.
Test passes, but TV never responds to e-mails
• Email scheduling is turned OFF.
• Sender’s e-mail address is different from “Authorized Email Address”. Ensure that the email address you are using to send e-mails to
the TV is the same as “Authorized Email Address” in the TV.
Note: Responses from the TV may be delayed by a few mintues depending on e-mail/Internet service
ADD/ DELETE e-mail results in INVALID MAIL VERIFICATION ID reply
• Mail verification ID is not specified or is different from the TV settings.
Command succeeded but recording or reminder did not work.
•The time and date in the TV Guide On Screen™ system are not set up.
#01E_121-128_4250HPX95 05.9.12, 10:23 PM125
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