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PAGE 67
Troubleshooting
Troubleshooting
Symptoms Possible Cause(s) Possible Solution(s) See Page(s)
Software Corrupted.
Virtual and Physical
channels appear in
channel scan w/Channel
Up/Down.
Can not direct enter
channel number
Channel not included in
channel scan in TV controller.
After 2-5-5 + MENU, only channels included in TV controller will appear.
If channel is available it cannot be added to channel scan. Rerun Auto
Program.
2-5-5 + MENU not performed. After Auto Program and Channel List, etc. press 2-5-5 + MENU to
transfer channels and TV setup to internal TV controller. Afterward,
only Physical or only Virtual channels will appear in digital channel
scan, analog channel scan will be normal.
2-5-5 + MENU performed
more than once.
Start all over with item 117 and Enter then redo Auto Program, Channel
List, etc. *Note: 2-5-4 + MENU can be done more than once.
48
48
48
Software Problems
Ch Overide set to 000
Only channels in memory can be tuned in.
Some quick and easy tips to resolving problems
Display Panel Picture
No Power. See troubleshooting flow chart. 69
Power
No Picture. • Display panel is turned off. -Turn TV on.
-Power failure?
• Antenna/Cable not connected. -Connect Antenna/Cable signal source to TV/STB.
• Connections incorrect. -Check connections on TV/STB.
• M.P.I. not connected. -If applicable, connect M.P.I. cable to M.P.I. device.
• Encrypted program. -Try another channel.
• Wrong tuning band. -Adjust Installer menu settings.
11~12
10~17
53~58
Erratic Operation
Installer menu setup. • Wrong Installer menu settings. -Adjust Installer menu settings as required.
• Software problem. -Remove TV power cord for 15 seconds.
53~58
Remote Control
Remote doesn’t work. • Remote not in TV mode. -Use Mode key to select TV; puts remote into TV/STB mode.
• Not aimed at IR remote sensor. -Point remote at TV’s IR receiver on TV.
• Remote too far from IR sensor. -Move remote closer to TV’s IR receiver or darken room.
• IR path to TV’s receiver obstructed. -Remove obstructions.
• Weak batteries. -Replace batteries.
• Wrong battery polarity. -Check that “+” and “-” match in battery compartment.
• Too much light in room. -Dim room light.
• Wrong Installer remote control. -Requires compatible Installer remote, contact your LG dealer.
• Incorrect Bed 1-2 setting. -Set correct Bed 1-2 setting.
20~21
48
20
Picture Reception
Normal picture, poor
or no sound.
• Audio muted. -Press MUTE or use Volume Up key to increase sound level.
• Broadcast problem. -Try a different channel.
20~21
20~21
Broadcast Tuning Mode Digital Channel OSD
No Information
available display.
*Note: For other problems not caused by the TV/STB, refer to other devices’ operating guide.
•Item 103 set to 1
physical channels tuning.
- Set Item 103 to 0 for information to be added to virtual
channel tuning digital OSD.
55~58