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A-6 Troubleshooting
Maintaining optimal system performance
The iR C2100/2100S does not require maintenance. Beyond the routine
requirements of servicing and maintaining the print engine and replenishing
consumables there are a few things you can do to improve the overall
performance of your system:
• Reduce unnecessary two-way communication.
If users notice that the server is frequently too busy to receive jobs, it may
be because several users are running utilities that are updated often. Large
numbers of remote users running Fiery Downloader or Fiery WebTools
may have a significant effect on iR C2100/2100S performance.
• Schedule the printing workload by checking job ticket information before
printing. Print jobs with the same output and paper specifications together
to minimize paper changes. Also, print routine jobs while you prepare to
print jobs with special instructions or special media.
• Reduce unnecessary server connections at the Command WorkStation. If
you use a second or third iR C2100/2100S server on an occasional basis,
performance will be improved if you log off when you are not using it.
• Avoid printing with the server Disk full warning.
If you see this warning, delete jobs from the Queues or Archive windows
that have been held for a long time and are not likely to be needed. Avoid
this condition by deleting old jobs on a regular basis. The date associated
with a job is the original date it was sent. As a last resort, you can use the
Clear Server or the Clear command.
Troubleshooting
In case of problems, and before you call for service, check the guidelines in
this section. If you are unable to resolve the problem, make a note of the error
condition and contact your authorized service/support center.
Command WorkStation hangs
If the Command WorkStation windows do not update, try clicking the Log
in/out slider and logging out, and then exiting the Command WorkStation.
Restart the Command WorkStation application or restart the computer.
