Page 5-39CHAPTER 5 — MAINTENANCE & TROUBLESHOOTING
AGILE technical support is available between the hours of 7:00 a.m. and
4:30 p.m. PST. For Express Exchange Service customers who would like
next-business-day replacement of a unit, AGILE technical support must be
contacted early enough so that the need for a replacement unit can be
determined before 2:00 p.m. PST.
Call (800) 538-1634, or FAX (510) 724-2222.
The AGILE Bulletin Board System
To upload files or download a new configuration, call the AGILE BBS:
1. Load the communications software.
2. Set up the modem:
Baud rate: Fastest setting available (AGILE supports speeds of up
to 28.8 with both V.FC and V.34 modems)
Data bits: 8
Stop bits: 1
Parity: None
3. Dial 15107248073. If using a line with Call Waiting, dial
*70,15107248073 to disable Call Waiting.
4. As prompted by the bulletin board, enter the following:
First name
Last name
Y to confirm name
Password
Re-enter password
C to continue
Company name
Voice phone number
5. Now answer a few questions about your system:
Hot keys (Y/N) allow options to be selected without pressing Enter
Color menus A = auto-detect
Default editor mode F = full screen (if the user has ANSI
terminal emulation); L = line edit (if the user does not have
ANSI terminal emulation)
Protocol for file transfers the preferred file transfer protocol is
ZMODEM (Z), but the user may also use any of the other
protocols displayed on the screen.