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Troubleshooting
There are many external influences and circumstances beyond the control of BenQ which may
be causing problems with your TV. Some of the more common and user fixable problems are
listed below for your information.
Please check the following list before calling your nearest BenQ Customer Service Center, and
attempt the following steps to diagnose and fix the problem yourself:
Symptoms Possible Causes
TV does not turn ON Ensure the TV power is ON (as shown by the green Power
indicator on the front of the TV).
If so:
• Check that the remote control is working or not.
Press the Power button on it, and on the TV itself.
If not:
• Check that the power plug is securely inserted into both
the AC INPUT socket on the TV and the wall outlet, and
that both are switched on.
• Check that power is available from the power outlet by
trying another known working appliance (e.g. desk
lamp) from that same power outlet.
There is no picture or
sound
• Try a different input source to confirm if the symptom is
still present or whether the source is at fault.
• Check for mis-connection of cables for that input.
• Make sure the antenna cable is properly connected.
• Change channels to confirm if the symptom is still
present or whether the channel station is at fault.
• Try a different picture mode to check that picture
settings haven’t been turned down.
• Adjust the volume control to check that isn't turned
down, or that the mute button wasn't pressed.
• Check the audio input cables for disconnection.
The power indicator lights
orange
The TV is in PC standby mode. Reactivate the connected
computer.
"Out of range" appears The PC VGA input signal resolution is set too high. 1360 x
768 @ 60Hz is the highest acceptable PC timing.
The image appears
distorted
• Ensure the TV's aspect ratio is correctly set to suit the
image source.
• Try a different input source to confirm if the symptom is
still present or whether the source is at fault.
Improper screen position or
size
• Try selecting a different aspect ratio.
• Try a different input source to confirm if the symptom is
still present or whether the source is at fault.
Degraded colours or hue • Try a different input source to confirm if the symptom is
still present or whether the source is at fault.
• Check for mis-connection of cables for that input.
• Make sure the antenna cable is properly connected.
• Change channels to confirm if the symptom is still
present or whether the channel station is at fault.
• Try a different picture mode to check that picture
settings haven't been altered.
• Check the picture properties in the Picture menu.
• The source may be set to output NTSC. Alter it to PAL.
Downloaded From TV-Manual.com Manuals