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98 TALKSWITCH USER GUIDE • UK & IRELAND
If the system is configured in the Transfer Options section to allow calls
screening, you dial 4 to complete a transfer or 5 to cancel
the transfer and return to the caller.
3.3.3 Screening options for forwarded calls
The screening options for Call Forwarding are configured in the TalkSwitch
software using the Call Cascade’s ‘Answer at ext.’ options available in the
‘Remote Extension’ window. See section 2.3.3.10.
Forwarding calls with screening
When ‘play accept/reject prompt’ is configured in the ‘Answer at ext.’ Call
Cascade option, TalkSwitch plays a pre-recorded prompt to callers asking
them to hold and dials your call forwarding telephone number. When you
answer the forwarded call, TalkSwitch plays a pre-recorded prompt that
identifies the call as forwarded (“This is Call Forward”). To accept the
forwarded call, press on your telephone keypad or, to re-route the call to
its call screening Call Cascade options, press or hang up.
When ‘play caller’s name first’ is configured in the ‘Answer at ext.’ Call
Cascade option, TalkSwitch plays a pre-recorded prompt to callers asking
them to record their name at the sound of the tone. TalkSwitch asks the
caller to hold and dials the call forwarding telephone number. When you
answer the forwarded call, TalkSwitch plays a pre-recorded prompt that
identifies the call as forwarded (“This is Call Forward, you have a call
from...”) and plays the recording of the callers name. To accept the forwarded
call press on your telephone keypad or, to re-route the call to its call
screening Call Cascade options press or hang up.
When either screening option is used, music on hold is enabled and you are
not using the 3-way calling feature (Same Line Connect) to forward calls, the
caller hears music while TalkSwitch is waiting for the Remote Extension to
accept the call.
If a forwarded call is not answered or the line is busy, TalkSwitch performs
the following, based on how the call was originally forwarded:
• If the call was automatically forwarded, the call follows the Remote
Extension’s ‘No answer at ext.’ or ‘Busy at extension’ Call Cascade action.
• If the call was manually forwarded, the call follows the Remote
Extension’s ‘No answer at ext.’ or ‘Busy at extension’ Call Cascade action.
This action can be changed to ring the extension back to the person who
performed the transfer (Options>Manual Transfer).
• If the call was conditionally forwarded, the call follows the Call Cascade
action in the ‘No answer at ext.’ or ‘Busy at extension’ for the original
extension selected.
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