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USING TALKSWITCH 91
3.2.5.2 Parking a caller using Auto Park
To place a caller in the next available Park Orbit, press ‘recall’ and 510.
You hear a confirmation that indicates the caller has been parked
successfully and into which Park Orbit.
3.2.5.3 Retrieving a parked call
Once the caller is parked, retrieve the caller at another Local Extension by
pressing and the appropriate Park Orbit. If Direct Line Access is
enabled at the extension, you must press ‘recall’ first. If using the TS-200,
TS-400 or TS-600 phones, press the UNPARK button or softkey and enter the
Park Orbit.
3.2.5.4 Using Call Park with the Paging option
If the External Paging option is enabled on TalkSwitch, you may choose to
announce over the P.A. system (by pressing 0) that there is a call parked
in a specific Park Orbit for a co-worker. For example: “Bob, please pick up
501.” This tells Bob that he can retrieve the parked call from any extension
by pressing 501 at the dial tone. The caller is now connected to Bob
at that extension. If Direct Line Access is enabled at your extension, press
‘recall’ before retrieving the parked call.
If you have a combination of TS-200, TS-400 and TS-600 phone sets in the
office, you can page over these handsets individually or as a group.
3.2.6 Call Queue/UCD/Call Waiting — Queuing and retrieving callers
3.2.6.1 Queuing calls to a single extension
Call Queue is a useful feature for placing multiple callers on hold at your
extension while you are on an existing call. Call Queue is enabled in the
TalkSwitch software’s Call Cascade section in the Call Handling folder for
Local Extensions and Extension Ring Groups. Callers will get queued at your
extension if you set the first level in the ‘Busy’ Call Cascade to ‘queue call’.
If an extension is busy and has ‘queue call’ set for the ‘Busy’ Call Cascade,
incoming callers hear one of the prompts below, followed by music (if
enabled) while they are on hold:
If the call came from the Auto Attendant and the extension has a voice
mailbox:
“The extension you have reached is currently busy. If you wish to continue
holding, please remain on the line. To leave a voicemail message, press 1,
and to return to the main menu, press ”.
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