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116 TALKSWITCH USER GUIDE • UK & IRELAND
Example:
Each column contains specific information related to the current state of the
call. The following is a list of the columns with an explanation for each one:
1. Type — This column contains the following characters:
a) I — Indicates an Inbound Call
b) T — Indicates a Transfer State
c) O — Indicates an Outbound Call
d) B — Indicates a Bridged Call. For example a call in on one line that is
forwarded over another. This will include calls forwarded to
Remote Extensions.
e) X — Indicates a Blocked Call
f) A — Indicates an Account Number has been assigned to the call with
the same log #.
2. Log # — This column indicates log number for the call. For the duration
of the call, the log number will remain the same, and the Event number
will increment with each change of state. The first digit of the log
number indicates on which box the event originated.
3. Event — This column tracks various state changes of the call. For
example when an Auto Attendant answers, the counter might be 1. When
the caller selects an extension, the counter increments to 2, etc.
4. Date — This column shows the date of the call. Date format is MM/DD/
YYYY.
5. Time — This column contains the time that the call entered a specific
state. The time is displayed in 24 hour format.
6. Duration — This column indicates the total time the call was in this
state/event.
Type Log# Event Date Time Duration Conn. Phone Nr. Caller ID
Name
Line Account
Nr.
I 12328 01 16/02/2006 8:38 0:00:37 A004 02055512233 Joe Smith 13 ABCDE
T 12328 02 16/02/2006 8:38 0:00:35 R302 02055512233 Joe Smith 13 ABCDE
T 12328 03 16/02/2006 8:39 0:00:17 M442 02055512233 Joe Smith 13 ABCDE
X 12328 04 16/02/2006 8:39 0:00:05 D103 01173345789 Mary Miller 19
I 12329 01 16/02/2006 8:45 0:00:11 A137 02047812987 Jane Doe 21
B 12329 02 16/02/2006 8:48 0:00:09 E195 02047812987 Jane Doe 22 0987C
O 14080 01 16/02/2006 8:49 0:00:36 C021 02099090022 10
I 15652 01 16/02/2006 11:38 0:00:12 RCO 02099090022 Jen Jones