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64 TALKSWITCH USER GUIDE • UK & IRELAND
If a call is manually transferred to a Local Extension that is busy, TalkSwitch
follows the Call Cascade options for that extension.
There are 4 different ‘Call Cascade’ situations for Local Extensions.
1. Busy (at extension);
2. No answer (at extension);
3. Answer (at extension, routing when a call is rejected) and
4. Do not Disturb (when turned on at an extension).
For each of these situations, three ‘cascade’ destinations are available to control
how and where you want to handle the incoming call to the extension.
1. Busy tab — routing options when this extension is busy
Cascade options for forwarding calls:
• go to voice mailbox,
• go to local ext.,
• go to remote ext.,
• go to ring group,
• play announcement,
• invoke Call Waiting,
• go to auto attendant,
• queue caller,
• play busy tone (example, if a fax machine is at the extension),
• hang up.
For more information on these features, see Chapter 3: Using TalkSwitch.