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100 TALKSWITCH USER GUIDE • UK & IRELAND
3.4.1 Activating voicemail boxes
Activate Voice mailboxes in the TalkSwitch configuration software. There are
three series of Voice mailboxes that you can activate in the Voicemail section
of the configuration.
1. Local Extension mailboxes
These mailboxes are generally associated with the Local Extensions. All
Local Extensions are activated with a respective mailbox by default.
2. Remote Extension mailboxes
The Remote mailboxes are associated with the Remote Extensions. If you
activate a Remote Extension and want a voice mailbox associated with
that extension, activate that mailbox in the Voicemail tab.
3. General mailboxes
Activated these mailboxes in the General Voicemail window. They are not
associated with particular extensions.
Callers can reach voicemail or announcements via the Auto Attendant, Call
Cascade, or be transferred from a Local Extension. To leave a message from a
local extension, they pick up a Local Extension, dial and the mailbox
number. To transfer a caller to voicemail, press ‘recall’ and the mailbox
number.
When a caller presses after leaving a message or after 2 minutes have
elapsed, TalkSwitch plays a prompt asking callers if they wish to keep the
message, listen to the message or re-record the message. Callers can press ‘0’
and the system directs the call according to the settings of that mailbox.
3.4.2 Retrieving messages/Accessing a voice mailbox
When a new message is left in a Local Extension mailbox, TalkSwitch plays a
stutter dial tone to that extension when the handset is picked up. It can light
up the message waiting light on the phone if the phone supports FSK Message
Waiting Indicator. The TS-200, TS-400 and TS-600 phones support a message
waiting counter. The display on the phone shows the number of new messages
stored in the mailbox(es) associated with that extension.
To access a mailbox and retrieve messages, or, to change mailbox options, dial
from a Local Extension or and the mailbox number at
the Auto Attendant if dialing from an outside location (or a local extension).
Note: If you want inbound calls to go straight to a voice mailbox after x
number of rings, program an Auto Attendant to answer and provide a fall
through to voicemail. See section 3.3.3 for an example of this
configuration.
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