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Chapter 8
Troubleshooting
Contacting Customer Care
For questions about your RCA DVR
After checking the Troubleshooting chapter of this guide, you can call RCA Customer
Support at 580-634-0151 if you need help:
• Connecting your Receiver to your TV and other A/V equipment.
• With Guided Setup or daily phone calls that are failing.
• With a Receiver that does not function properly even after restarting it.
• With other questions regarding the DVR or remote control.
For questions about your DIRECTV
®
programming or DVR service
After checking troubleshooting, call DIRECTV Customer Care at
1-800-DIRECTV (1-800-347-3288) if you need help:
• Activating or using a feature of the DIRECTV
®
programming or DVR service.
• Understanding an on-screen message regarding your service.
• When you call either RCA or DIRECTV, you will need the 12 digit number on your
DIRECTV access card and the make, model, serial number, and 12 digit Receiver ID
number of your DVR, found on a label on the back of the DVR and on the System
Information screen. (Press the DIRECTV button, then select “Messages & Setup” then
“System Information.”)
Websites
You will find all of the most up to date information about DIRECTV’s products and
services at the DIRECTV website, DIRECTV.com. The RCA website at RCA.com has
links to a wide variety of products and information.