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Chapter 8
Troubleshooting
Questions About the DVR’s
Phone Calls
How long does the daily call to the DVR service take?
• It is typically a short call, less than three minutes. When the software is being updated,
it may take longer, but this happens rarely (a few times a year).
My DVR is not making the daily call to the DVR service.
• If you use a wireless phone, retry the call using a phone which is connected to a
standard wall jack.
• Verify that your phone line is working by connecting a phone to the phone cord and
checking for a dial tone. Make sure the phone cord is connected to the DVR and the
wall jack.
• Try another local dial-in number from the Phone Dialing Options screen. To get to
Phone Dialing Options, from DIRECTV Central, select “Messages & Setup,” then
“Recorder & Phone Setup,” then “Phone Connection,” then “Change Dialing
Options.”
• You may need to change your Phone Dialing Options from the default. After making
changes, make a test call. (Choose Make Test Call from the Phone Connection screen.)
If the test call succeeds, choose “Make Daily Call Now.”
• If you have voice mail or use another non-standard dial tone, go to “Messages &
Setup,” then “Recorder & Phone Setup,” then “Phone Connection,” then “Change
Dialing Options.” Turn off “Dial Tone Detection.”