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Chapter 8
Troubleshooting
Questions About Live TV
(Including Satellite Signal)
During Satellite Guided Setup, the screen got stuck on the Satellite Info screen.
• Press the DIRECTV button, then select “Messages and Setup,” then select “Recorder
& Phone Setup,” then “Satellite Dish Setup,” then choose “Reset Satellite
Information.” The screen will warn you not to proceed unless you have been instructed
to do so by a customer care representative. In this instance, it is safe to proceed past
this screen without consulting Customer Care.
How do I see what’s on TV on every channel?
• From live TV, press the GUIDE button on the remote to display the program guide.
You can use the CHAN UP/DOWN button to scroll the list a page at a time and use the
FORWARD and BACK buttons to go forward and back in time.
How long can I pause live TV?
• You can pause for up to 30 minutes on each tuner. After 30 minutes, the video will
start playing again, 30 minutes behind “real time.”
How far back can I rewind live TV?
• The length of time you can rewind depends on how long you have been watching the
same channel. The recording starts over each time you change the channel, so if you
have just changed the channel, you won't be able to rewind very far (the green area on
the Status Bar will be very small). You can store up to 30 minutes of the current
channel. If you have been watching the same channel for more than 30 minutes, you
can rewind for up to 30 minutes. The same is true for two channels with dual tuner.