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Appendix
132
LIMITED WARRANTY
This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty
service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty.
What the Warranty Covers
This warranty extends only to the original user of the equipment and is limited to the purchase price of each part. EchoStar
Technologies Corporation and its affiliated companies (“EchoStar”) warrant this system against defects in materials or
workmanship as follows:
•Labor: For a period of one (1) year from the original date of purchase, if EchoStar determines that the equipment is defec-
tive subject to the limitations of this warranty, it will be replaced at no charge for labor. EchoStar warrants any such work
done against defects in materials or workmanship for the remaining portion of the original warranty period.
•Parts: For a period of one (1) year from the original date of purchase, EchoStar will supply, at no charge, new or re-manu-
factured parts in exchange for parts determined to be defective subject to the limitations of this warranty. EchoStar warrants
any such replacement parts against defects in materials or workmanship for the remaining part of the original warranty
period.
Note: “Parts” means items included in this package, which may include the satellite dish assembly, receiver, LNBF, remote
control, or dish mounting hardware. It does not include other parts purchased separately.
What the Warranty Does Not Cover
• This warranty does not cover installation of the system. If applicable, such installation will be warranted under a separate
installation agreement.
• This warranty does not cover consumer instruction, physical setup or adjustment of any consumer electronic devices,
remote control batteries, signal reception problems, loss of use of the system, or unused programming charges due to sys-
tem malfunction.
• This warranty does not cover cosmetic damage, damage due to lightning, electrical or telephone line surges, battery leak-
age, fire, flood, or other acts of Nature, accident, misuse, abuse, repair or alteration by other than authorized factory ser-
vice, use of accessories not recommended by the receiver manufacturer, negligence, commercial or institutional use, or
improper or neglected maintenance.
• This warranty does not cover equipment sold AS IS or WITH ALL FAULTS, shipping and handling, removal or reinstalla-
tion, shipping damage if the equipment was not packed and shipped in the manner prescribed, nor equipment purchased,
serviced, or operated outside the continental United States of America.
Legal Limitations
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ECHOSTAR SHALL NOT BE
HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED
WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE
USE OF, OR INABILITY TO USE, THIS SYSTEM. UNDER NO CIRCUMSTANCES SHALL ECHOSTAR'S LIABILITY, IF ANY,
EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW,
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS SYSTEM IS
LIMITED IN DURATION TO THE PERIOD OF THIS WARRANTY. ECHOSTAR RESERVES THE RIGHT TO REFUSE TO
HONOR THIS WARRANTY IF ECHOSTAR DETERMINES ANY OF THE ABOVE EXCEPTIONS TO HAVE CAUSED THIS
SYSTEM NOT TO HAVE PERFORMED PROPERLY. THIS WARRANTY SHALL BE VOID IF ANY FACTORY-APPLIED
IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR CONDITIONAL ACCESS NUMBERS, HAS BEEN
ALTERED OR REMOVED. THIS WARRANTY SHALL ALSO BE VOID IF THE RECEIVER HAS BEEN OPENED BY AN
UNAUTHORIZED PERSON.
If You Need Assistance
1 Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase and either your customer account
number, the receiver conditional access number, or the receiver model number ready. Display the Important System Infor-
mation menu to find these numbers.
2 A Customer Service Representative will assist you.
3 If the Representative determines you should return any equipment, you will be directed to call a Return Authorization rep-
resentative. Before shipping any equipment, you must talk to a Return Authorization representative and must obtain a
Return Authorization (RA) number.
4 You will be given the appropriate address for which to return your equipment. Whether under warranty or not, you will be
responsible for the cost of shipping back the defective equipment. For faster service, see the Advance Exchange Program
below.
5 Returned equipment must be packaged properly, using either the original shipping materials or the packaging in which the
replacement equipment is shipped. Include a copy of the Bill of Sale. Any items returned without a copy of the Proof of Pur-
chase will be considered out of warranty. Follow the instructions given to you by the Customer Service Representative.
6 Write the RA number in large, clearly visible characters on the outside of the shipping box that you use to return the equip-
ment. To avoid confusion and misunderstandings, shipments without an RA number clearly visible on the outside of the box
will be returned to you at your expense.
Appendix Two Color.fm Page 132 Friday, December 16, 2005 2:42 PM