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Using Troubleshooting Tools
USING TROUBLESHOOTING TOOLS
Your receiver has troubleshooting tools that a Customer Service Representative may ask
you to use if you should ever run into problems while using your equipment. Even though
these tools are quite helpful, it is recommended that you only use them when on the phone
with a DISH Network representative.
Resetting Your Receiver
Reset your receiver as directed by the Customer Service Representative as follows:
1 Press and hold the front panel POWER until only the green TV1 indicator is lit.
2 Let go of the front panel POWER.
It will take a few minutes for your receiver to reset and come back on. When you reset
your receiver, your receiver may have to download an updated Program Guide. If this is
the case, it may take longer for the receiver to come back on.
Diagnostics
The Customer Service Representative may ask you to open the Diagnostics screen.
Remember to have an active phone line connected to your receiver.
1 Press MENU, select System Setup (6), and then select Diagnostics. The Diagnostics
screen shows you various tests the Customer Service Representative may ask you to
perform on your receiver:
• Connection - Tests for a valid receiver phone connection.
• Dial Out - If “No Dial Out Pending” is displayed, the receiver does not need to have its
smart card records updated.
• Counters - Shows you a list of diagnostic counters. Use PAGE UP and PAGE DOWN
to scroll through the list of counters displayed.
2 Select Done.
Chapter 12 Two Color.fm Page 113 Tuesday, December 20, 2005 2:12 PM