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Appendix
133
Residential Customer Agreement
Advance Exchange Program
The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending upon
where you live, it could take three to five business days). Along with replacement equipment, you will receive a prepaid shipping
label and instructions on how to return the defective equipment. The shipping charge, for receiving replacement equipment and
returning the defective equipment, is a one-time fee based on EchoStar's competitive bulk shipping rates (additional charges
may apply outside of the continental US). This fee will be charged to your billing account or your valid credit card. If you do not
ship the defective equipment to EchoStar within ten days after receiving the replacement, your billing account or credit card will
be charged the market price of the replacement. If you return the defective equipment after ten days, you will receive a full
refund less an administrative fee.
If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair
fee for the replacement. If damage to the defective equipment is found, which EchoStar in its sole discretion determines has
voided the warranty, or makes the equipment unrepairable, billing account or credit card will be charged the market price of the
replacement.
Post Receipt Exchange Program
You may choose to ship the equipment to us at your cost. To provide faster service, upon receipt of your equipment you will be
shipped a replacement. Your original equipment will not be available for return.
The equipment you return will be checked to verify whether it is covered under this warranty. If the defective equipment is
covered under this warranty, it will be replaced and shipped back to you at no additional cost (additional charges may apply
outside of the continental US).
If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair
fee for the replacement. If damage to the defective equipment is found, which EchoStar in its sole discretion determines has
voided the warranty, or makes the equipment unrepairable, your billing account or credit card will be charged the market price of
the replacement.
Accessory Warranty
An accessory is any DISH Network branded equipment, displaying the DISH Network logo, excluding the receiver, cables and
hookups, and non-mechanical components. A one-year warranty becomes effective upon the activation of the DISH system or
date of purchase, if bought separately. A proof of purchase is required to verify the purchase date. If an accessory has an
expired warranty, no exchange will be issued. You may purchase replacement accessories from DISH Network or your local
retailer.
RESIDENTIAL CUSTOMER AGREEMENT
Thank you for choosing DISH Network for your television service provider. DISH Network is happy to answer any questions you
may have and to provide you with technical and other customer support. You may contact us 24 hours a day, any day of the
year, by any of the following means:
To view this Residential Customer Agreement (the “Agreement”) in Spanish, please visit our website at www.dishnetwork.com or
call us at 1 (800) 333-DISH and we will send you a copy. Para ver este Acuerdo en español por favor visite
www.dishnetwork.com o llame al 1(800)333-DISH y le enviaremos una copia. “DISH Network” is a trademark of EchoStar
Satellite L.L.C. For purposes of this Agreement and any promotion agreement only, “DISH Network”, “we” or “us” shall mean
EchoStar Satellite L.L.C. or, where applicable under the particular circumstances, third party billing agents, and “you” or “your”
refer to you, the DISH Network subscriber.
THIS RESIDENTIAL CUSTOMER AGREEMENT (“AGREEMENT”) DESCRIBES THE TERMS AND CONDITIONS UNDER
WHICH DISH NETWORK WILL PROVIDE ITS SERVICES TO YOU. THIS AGREEMENT IS EFFECTIVE UNTIL CHANGED
OR REPLACED. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, OR ANY SUBSEQUENT CHANGES TO
THESE TERMS AND CONDITIONS, PLEASE NOTIFY US IMMEDIATELY AND WE WILL CANCEL YOUR SERVICE. IF YOU
ARE A NEW DISH NETWORK CUSTOMER, YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH
NETWORK SERVICES SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND ITS TERMS AND
CONDITIONS WILL BE LEGALLY BINDING UPON YOU. IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER, WE
WILL NOTIFY YOU OF ANY MODIFICATIONS TO THE TERMS AND CONDITIONS OF THIS AGREEMENT AND YOUR
CONTINUED RECEIPT OF DISH NETWORK SERVICES FOLLOWING RECEIPT OF SUCH NOTICE AND PUBLICATION BY
DISH NETWORK ON ITS WEB SITE OF SUCH MODIFICATIONS, SHALL CONSTITUTE YOUR ACCEPTANCE OF SUCH
MODIFIED TERMS AND CONDITIONS, AND, ACCORDINGLY, THEY WILL BE LEGALLY BINDING ON YOU. IF YOU WOULD
LIKE TO RECEIVE A WRITTEN COPY OF THIS AGREEMENT AT ANY TIME, PLEASE CONTACT US AT THE E-MAIL
ADDRESS, PHONE NUMBER OR MAILING ADDRESS LISTED ABOVE.
Phone: 1 (800) 333-DISH (3474)
Email: Feedback@customermail.dishnetwork.com
Mail: DISH NETWORK CUSTOMER SERVICE CENTER
P.O. BOX 9033
LITTLETON, CO 80160
Website: www.dishnetwork.com
Appendix Two Color.fm Page 133 Friday, December 16, 2005 2:42 PM