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Troubleshooting – Appendix #6
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Troubleshooting – Appendix #6
When a malfunction occurs, it may not be serious and can be corrected easily. The following describes
the most common problems and solutions. Please refer to the following before calling Lorex Technical
Support:
Problem:
Observation System Unit is not receiving power, or is not powering up
Check:
• Confirm that all cables are connected correctly.
• Confirm that the power adapter is securely connected to the back of the unit.
• Confirm that there is power at the outlet by:
o Connecting the power cable to another outlet
o Testing the outlet with another plugged device (such as an electric calculator or phone
charger)
• If the unit is connected through a power bar or surge protector, try bypassing the bar and
connecting the power directly to the wall outlet.
• Confirm that the unit is powered on (LED indicators on the front should be ON).
Problem:
The Observation System is not responding when any of the buttons are pushed.
Check:
• Turn the master power OFF by removing the POWER CABLE. The LED indicators should be
OFF.
• Wait for 1 minute – Reconnect the POWER CABLE.
• The unit will make an audible alert when powered back on
Problem:
The image on the Observation System is too dark or too bright
Check:
• Adjust the CONTRAST and BRIGHTNESS of the unit (Refer to the Menu section)
Problem:
The image on the Observation System does appear, but does not have sound.
Check:
• Check the VOLUME
• Check the CAMERA connection to the Observation System (DIN CONNECTION ONLY).
• Confirm that the Camera has sound capabilities (Refer to the manual for the camera model for
further information on the Camera functionality)