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Troubleshooting
If the unit does not perform properly when operated as instructed in this manual, check the unit,
consulting the following checklist.
Problem Solution
No power. - Check if the AC cord is properly connected.
- Unplug the AC cord once, and wait for 5-10 seconds and then plug it
in again.
No sound or picture. - Check if the connected TV is turned on.
- Check if the connections are made securely and correctly.
- Check whether the connected TV or other device supports HDCP. (This
unit will not output a video signal unless the other device supports
HDCP.)
- Check whether the output format of this unit (HDMI FORMAT) matches
the supported input format of other connected device.
No audio / video signal on the
display device via HDMI cable.
- If the unit is connected to the unauthorized display device with an
HDMI cable, the audio / video signal may not be output.
- Perform an HDMI cable hotplug, wherein you disconnect the HDMI
cable from the TV and this unit and then reconnect it to both the
devices while they are powered on.
- Ensure that your HDMI cable is certified.
Distorted picture. - Sometimes a small amount of picture distortion may appear. This is
not a malfunction.
- Connect this unit directly to the TV. If the audio / video cables are
connected to a VCR, pictures may be distorted due to the copy right
protection system.
Completely distorted picture
or black / white picture with
BD / DVD.
- Make sure the disc is compatible with this unit.
No sound or distorted sound. - Adjust the volume.
- Check if speakers are connected correctly.
- Check the HDMI connections.
- Check the settings in “Audio” menu.
Picture freezes momentarily
during playback.
- Check the disc for fingerprints / scratches and clean with a soft cloth
wiping from center to edge.
- Clean the disc.
Disc cannot be played back. - Clean the disc.
- Ensure the disc label is facing up.
- Check if the disc is defective by trying another disc.
- Cancel the ratings control or change the control level.
- Insert a correct disc that can be played back on this unit.
SD Memory Card cannot be
read.
- The format of the card does not match that accepted by this unit or
the card is not compatible.
No return to start-up screen
when disc is removed.
- Reset this unit by turning it off, then on again.
The unit does not respond to
the remote control.
- Aim the remote control directly at infrared sensor window on the front
panel.
- Reduce the distance to infrared sensor window.
- Replace the batteries in the remote control.
- Re-insert the batteries with their polarities (+ / - signs) as indicated.
Buttons do not work or the
unit stops responding.
- To completely reset the unit, press and hold [y STANDBY/ON] on the
front panel for 10 seconds to shut down the unit or unplug the AC
cord from the AC outlet for 5-10 seconds.
The unit does not respond to
some operating commands
during playback.
- Operations may not be permitted by the disc. Refer to the instructions
of the disc.