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MS300 User’s Manual
TROUBLESHOOTING
NETWORK PROBLEMS
If you experience problems registering a MS300 or connecting to the Internet to lookup disc information, try these
possible fixes before calling Tech Support:
• Make sure that your MS300 is properly connected to your home network and that all cables are in working order.
• The MS300 communicates using TCP/IP and UDP over Ethernet networks using ports 80, 443, and 1755. If you
have a router installed on your network, make sure that these ports are open for TCP and UDP.
• If Dynamic TCP/IP addressing fails, check your router to make sure that it is configured to assign dynamic IP
addresses via DHCP and try rebooting your router.
• If DHCP addressing still isn’t working, try using static IP addresses. The Internet Assigned Numbers Authority
(IANA) has reserved the following three blocks of the IP address space for private networks: 10.0.0.0 -
10.255.255.255, 172.16.0.0 - 172.31.255.255, and 192.168.0.0 - 192.168.255.255. Note that the first block is
nothing but a single class A network number, while the second block is a set of 16 contiguous class B network
numbers, and the third block is a set of 255 contiguous class C network numbers. The complete RFC 1918 can
be found via FTP on http://nic.ddn.mil
• Crestron, AMX, or other third party controllers capable of controlling the MS300 over Ethernet use port 251.
Make sure your router has port 251 open if you plan on using two-way control over Ethernet.
SOFTWARE UPDATE PROBLEMS
Manual Software Update Checks
Software Updates are automatically checked once a week starting on the day of the week your MS300 was first
registered. You can manually check for a software update by accessing the Software Update menu found under the
Setup/Utilities Menu.
RECORDING PROBLEMS
Audio vs. Data CDs
The MS300 requires Royalty paid blank media when recording audio CDs. Blank CDs marked with “Data” can not be
used when creating Red Book audio CDs. You must purchase and use blank media marked as “Audio” or Music” CDs.
TROUBLESHOOTING