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RQT6986
Reference
Troubleshooting guide
Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do
not solve the problem:
In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or e-mail consumerproducts@panasonic.com,
or the website (http://www.panasonic.com).
In Canada, contact the Panasonic Canada Inc. Customer Care Centre at 1-800-561-5505, or visit the website (www.panasonic.ca),
or an authorized Servicentre closest to you.
Power Page
Operation
Picture
≥When progressive output is on, refer also to “Progressive video” below.
Progressive video
The following do not indicate a problem with the unit.
≥Sounds occurring periodically during disc rotation.
≥Video becomes distorted during searching.
≥A sound is heard when the HDD goes into the SLEEP mode, or
operations are slow to respond in SLEEP mode.
≥Video reception is poor due to adverse weather conditions.
≥Reception problems due to a temporary stop of the broadcast
signal.
≥“Press the RESET button” etc. message is displayed when
playing a card on other equipment that was dubbed on this unit.
No power. ≥Insert the AC power supply cord securely into a known active AC outlet. 5
The unit switches to the
standby mode.
≥This is a power saving feature. You can turn it off if you would prefer (Set Up—Off Timer—
Off). Press [Í, DVD POWER] to turn the unit on.
≥
One of the unit’s safety devices may have activated. Press [
Í
, DVD POWER] to turn the unit on.
51
—
The unit is on but cannot be
operated.
≥Some operations may be prohibited by the disc.
≥Recording drive or playback drive have not been selected properly.
≥The unit is hot (“U14” appears on the display). Wait for “U14” to disappear.
≥One of the unit’s safety devices may have activated.
Reset the unit as follows:
1.Press [Í, DVD POWER] to switch the unit to standby.
If the unit doesn’t switch to standby, press and hold [Í, DVD POWER] for about 10
seconds. The unit is forcibly switched to standby.
Alternatively, disconnect the AC power supply cord, wait one minute, then reconnect it.
2.Press [Í, DVD POWER] to turn the unit on.
—
14, 18
63
—
HDD activation is slow. ≥The HDD is in SLEEP mode. (“HDD SLEEP” appears in the unit’s display.) 11
Cannot eject disc or card. ≥You cannot remove the disc while playing/editing still pictures or SD VIDEO (MPEG4) pro-
grams. Press [RETURN] several times to exit the play/edit screen.
≥The unit may have a problem. With the power off, press and hold [∫] and [CHW] at the same
time on the main unit for about 5 seconds. Remove the disc and consult the dealer.
—
—
The images from this unit do
not appear on the television.
≥Make sure that the television is connected to the AUDIO/VIDEO terminal, S-VIDEO OUT
terminal or COMPONENT VIDEO OUT terminals on this unit.
≥Make sure that the television’s input setting (e.g., VIDEO 1) is correct.
≥When using this unit for the first time, the HDD has nothing recorded on it. You must record a
program etc. to the HDD before you can enjoy playback.
≥
You have set “TV Type” to “Aspect 4:3 & 480P” or “Aspect 16:9 & 480P” in the TV Screen
menus, but the television isn’t compatible with progressive signals. Press and hold [
∫
] and
[TIME SLIP] on the unit at the same time for about 5 seconds. The setting will change to
interlace.
5
—
14
—
Television reception worsens
after connecting the unit.
≥This can occur because the signals are being divided between the unit and the television.
It can be solved by using a signal booster, available from audio-visual suppliers. Consult your
dealer if reception does not improve.
≥
Due to inherent characteristics of the HDD, the picture may occasionally be disturbed. This is normal.
—
—
Screen size is wrong. ≥Check the settings on your television.
≥Check the settings for “TV Type”, “4:3 TV Settings for DVD-Video” or “4:3 TV Settings for
DVD-RAM” in the TV Screen menu.
—
9, 53
On-screen messages do not
appear.
≥Go to the Display menu and select “Automatic” for “Status Messages”. 53
The blue background does
not appear.
≥Go to the Display menu and select “On” for “Blue Background”. 53
There is ghosting. ≥Change the settings for “3D NR”, “Block NR”, and “Mosquito NR” to “0” or turn “MPEG-DNR”
off if it is on.
49, 50
Play stops for a moment dur-
ing Quick View.
≥Play may stop where two play lists join, but this is not a malfunction. —
There is ghosting when pro-
gressive output is on.
≥Set “Progressive” to “OFF”. This problem is caused by the editing method or material used on
DVD-Video, but should be corrected if you use interlace output.
49
There is no apparent change
in picture quality when
adjusted with the Video menu
in the on-screen menus.
≥The effect is less perceivable with some types of video. —