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RQT6986
Limited Warranty (ONLY FOR U.S.A.)
Panasonic Consumer Electronics Company,
Division of Matsushita Electric Corporation of America
One Panasonic Way Secaucus, New Jersey 07094
Panasonic Sales Company, Division of Matsushita Electric
of Puerto Rico, Inc.,
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Panasonic DVD Recorder
Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship,
Panasonic Consumer Electronics Company or Panasonic Sales Company (collectively
referred to as “the warrantor”) will, for the length of the period indicated on the chart below,
which starts with the date of original purchase (“warranty period”), at its option either (a)
repair your product with new or refurbished parts, or (b) replace it with a new or a refurbished
product. The decision to repair or replace will be made by the warrantor.
During the “Labor” warranty period there will be no charge for labor. During the “Parts”
warranty period, there will be no charge for parts. You must carry-in or mail-in your product
during the warranty period. If non-rechargeable batteries are included, they are not
warranted. This warranty only applies to products purchased and serviced in the United
States or Puerto Rico. This warranty is extended only to the original purchaser of a new
product which was not sold “as is”. A purchase receipt or other proof of the original purchase
date is required for warranty service.
Carry-In or Mail-In Service
For Carry-In or Mail-In Service in the United States call 1-800-211-PANA (7262) or visit
Panasonic Web Site: http://www.panasonic.com
For assistance in Puerto Rico call Panasonic Sales Company (787)-750-4300 or fax
(787)-768-2910.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES
NOT COVER normal wear and tear or cosmetic damage. The warranty ALSO DOES NOT
COVER damages which occurred in shipment, or failures which are caused by products not
supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect,
mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment
of consumer controls, improper maintenance, power line surge, lightning damage,
modification, or commercial use (such as in a hotel, office, restaurant, or other business),
rental use of the product, service by anyone other than a Factory Servicenter or other
Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER
“LIMITED WARRANTY COVERAGE”. THE WARRANTOR IS NOT LIABLE
FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM
THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS
WARRANTY. (As examples, this excludes damages for lost time, travel to and
from the servicer, loss of media or images, data or other recorded content. The
items listed are not exclusive, but are for illustration only.) ALL EXPRESS AND
IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF
MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED
WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied warranty lasts, so
the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have other rights
which vary from state to state. If a problem with this product develops during or
after the warranty period, you may contact your dealer or Servicenter. If the
problem is not handled to your satisfaction, then write to the warrantor’s
Consumer Affairs Department at the addresses listed for the warrantor.
PARTS AND SERVICE WHICH ARE NOT COVERED BY THIS LIMITED
WARRANTY ARE YOUR RESPONSIBILITY.
Product or Part Name Parts Labor
DVD Recorder One (1) Year One (1) Year
Rechargeable Batteries,
DVD-RAM Disc (in
exchange for defective
item)
Ten (10) Days Not Applicable
F0602NY
Customer Services Directory
For Product Information, Operating Assistance, Literature Request,
Dealer Locations, and Customer Service inquiries please visit Web Site:
http://www.panasonic.com
You can purchase parts, accessories, locate your nearest servicenter and more by visiting our
Web Site
or E-mail us via web:
http://www.panasonic.com/consumer_electronics/support/customerfeedback.asp
Contact:
1-800-211-PANA (7262),
Monday–Friday 9 am–9 pm; Saturday–Sunday 10 am–7 pm, EST.
For hearing or speech impaired TTY users,
TTY: 1-877-833-8855
Accessory Purchases
1-800-332-5368 (Customer Orders Only)
1-800-237-9080 (Fax Only)
(Monday–Friday 9 am to 8 pm, EST.) Panasonic Services Company
20421 84th Avenue South, Kent, WA 98032
(Accepts Visa, MasterCard, Discover Card, American Express, and Personal Check)
For hearing or speech impaired TTY users,
TTY: 1-866-605-1277
Service in Puerto Rico
Matsushita Electric of Puerto Rico, Inc. Panasonic Sales Company/Factory Servicenter:
Ave. 65 de Infanteria, Km. 9.5, San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Phone (787) 750-4300 Fax (787) 768-2910
User memo:
The model number and serial number of this product can be
found on either the back or the bottom of the unit.
Please note them in the space provided below and keep for
future reference.
MODEL NUMBER
SERIAL NUMBER
DMR-E100H
DATE OF PURCHASE
DEALER NAME
DEALER ADDRESS
TELEPHONE NUMBER