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Chapter 5 39
Other Information
Temporary loss of the satellite signal
• Your satellite system may be experiencing rain fade, a temporary loss of the satellite signal due to the signal’s inability to penetrate unusually
heavy rain clouds or rainfall. Rain fade is usually brief, lasting only as long as the heavy rain cloud condition persists. See the Satellite Systems
and Rain Fade throw-in sheet that came with your satellite receiver for more information.
Partial programming loss
• Your multiple LNB satellite antenna may be incorrectly configured. Change the dish type set in your receiver’s preferences. Press the MENU button
on the remote control, then select System Setup. In the next menus, select Dish Pointing, and then Select Dish. From the Select Dish display, make
sure the proper antenna is selected (round, or oval with 2 LNBs, or oval with 3 LNBs.
A battery icon appears in the lower left corner of the screen
• Your remote control’s batteries need to be replaced. If you don’t replace them soon, you might need to reprogram the remote.
Remote Control Problems
Problems with the remote control
• Maybe something is between the remote control and the remote sensor.
• Maybe the remote control is not in DIRECTV mode. Press the DIRECTV button so the remote will control the digital satellite receiver.
• Maybe the batteries in the remote control are weak, dead or installed incorrectly. Try replacing batteries. (Note that when you replace the batteries
you may have to reprogram your remote to control other devices.) IMPORTANT: Don’t press any remote control buttons while replacing the
batteries unless you are resetting the remote! If you press a remote control button while replacing the batteries, you may need to reprogram
the remote to operate other devices. Reprogramming may also be required if dead or weak batteries have been allowed to remain in the
remote.
• The remote may need to be reset. Remove batteries; press and hold the 1 button for at least 60 seconds to drain the microprocessor inside the
remote control. Release number 1, replace the batteries, and (if necessary) reprogram the remote.
• If you’re entering a channel number that is less than four digits long, the receiver might wait two seconds before actually tuning to the channel.
• If you are trying to operate a device other than the digital satellite receiver that you have programmed the remote to control, make sure you press
the corresponding device button (DVD, VCR, etc.) first. The remote button for the component you’re trying to control should light up when you
press a valid button for that component. If it doesn’t, press the component button again to put the remote in that mode.
A remote control component button starts flashing
• The batteries in the remote control are running low and should be replaced soon. (Note that when you replace the batteries you may have to
reprogram your remote to control other devices.)
TV or VCR Problems
Blank screen
• Maybe the component connected to the input jacks is not turned on.
• Try another channel.
TV turns on or changes channels unexpectedly
• Your TV’s timer may have been activated.
VCR turns on or off unexpectedly
• A timer may be set to record. The timer will automatically turn the VCR on and off.