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62 Chapter 5
Troubleshooting
Many problems can be corrected by performing a simple reset of the digital satellite receiver. If
you experience the following:
• Image freezes • Audio freezes
• Blank screen • Won’t respond to front panel or remote
try this: press and hold the INFO and right arrow buttons for at least three seconds. If the
problems persist, try unplugging the digital satellite receiver for 15 seconds to 2 minutes and
then plug it in again.
Running the System Test (later in this section) can also help you diagnose and solve many
common problems.
Digital Satellite Receiver Problems
Wrong picture
The digital satellite receiver and most VCRs let you toggle between signals. If you don’t see the
signal you think you should be seeing, try using these buttons to toggle between the signals:
• Press the TV/VCR button on the VCR remote or on the VCR’s front panel.
• Press the ANTENNA button on the remote control.
Taking either of the above actions lets you switch the source of the video signal from satellite
signals to the off-air antenna or cable signal, and vice versa.
• You may not have installed your satellite dish antenna properly.
Refer to the dish pointing instructions in the Menu section of this book and the installation guide
that came with your satellite dish antenna.
Receiver will not turn on
• Check to make sure it is plugged in.
• Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in
something else.
• Maybe batteries in remote control are “dead.”
• Maybe remote control is not aimed at remote sensor.
• Unplug the receiver. Wait five minutes. Plug it in again.
Turns off while playing
• Electronic protection circuit may have been activated because of a power surge. Wait 30
seconds and then turn on again. If this happens frequently, the voltage in your house may
be abnormally high or low.
Satellite receiver turns on or changes channels unexpectedly
• Scheduled Watch from the Timers menu may have been activated.
Blank screen
• Maybe the component connected to the input jacks is not turned on.
• Try another channel.