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Chapter 6: Troubleshooting your interactive
whiteboard system
Before you start 44
Locating status lights 44
Locating serial numbers 44
Determining you interactive whiteboard system’s status 45
Resolving interactive whiteboard issues 47
Resolving operation issues 47
Resolving connection issues 47
Resolving controller module issues 47
Resolving projector issues 48
Resolving projector errors 48
Your projector stops responding 48
The “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” message appears 48
The “Lamp Failure” message appears 49
The projector Power and Service lights are off 49
Resolving image issues 50
Loss of signal 50
Partial, scrolling or incorrectly displayed image 51
Unstable or flickering image 51
Frozen image 52
Your image doesn’t fit the interactive whiteboard 52
The image from your connected laptop computer isn’t projected 52
Unaligned projected image 52
Resolving audio issues 53
Resolving network communication issues 54
Resolving ECP issues 54
Accessing the service menu 54
Retrieving your password 55
Resetting the projector 55
Transporting your interactive whiteboard system 56
Chapter 6
43