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7. If the previous steps don’t resolve the issue, put the projector into Standby mode, disconnect
the power cable, and then contact your authorized SMART reseller.
The “Lamp Failure” message appears
If the “Lamp Failure” message appears, one of the following issues is occurring:
l The lamp is overheating, likely due to blocked air vents.
l The lamp has reached the end of its life.
l The projector has an internal problem.
g To resolve the “Lamp Failure” error
1. Restart the projector (see Your projector stops responding on previous page).
2. Check the remaining lamp hours using the on-screen menu (see Adjusting projector settings on
page 14).
If the lamp has more than 2000 hours of use, it’s near the end of its lifespan.
3. Replace your lamp module as described in Removing and replacing the projector lamp module
on page 37.
4. If replacing the lamp module doesn’t resolve the issue, put the projector into Standby mode,
disconnect the power cable, and then contact your authorized SMART reseller.
The projector Power and Service lights are off
If the projector Power and Service lights are both off, one of the following issues is occurring:
l There was apower outage or a power surge.
l A circuit breaker or a safety switch was tripped.
l The projector isn’t connected to the power source.
l The projector has an internal problem.
g To resolve the unlit projector Power and Service lights issue
1. Check the power source, and then make sure that all cables are connected.
2. Confirm that the projector is connected to an active power outlet.
3. Make sure the pins on the connectors aren’t broken or bent.
4. Connect the power cable, and then turn on the projector.
5. If the previous steps don’t resolve the issue, disconnect the power cable and then contact your
authorized SMART reseller.
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Troubleshootingyour interactivewhiteboardsystem
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