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Troubleshooting
Here are some simple solutions to problems which may affect the picture and sound.
Problem Possible remedies
No picture
No picture (screen is dark) and no sound. • Check the aerial connection.
• Connect the display unit and media receiver unit to the mains,
and press the power switch on the front of media receiver
unit.
• Connect the display unit to the media receiver unit using the
supplied display interface cable.
• If the (power on/standby) indicator is on, press TV
on the remote control.
The TV turns off automatically. (The TV
enters the standby mode.)
• Check if the Sleep Timer is activated (page 40).
• Check if the On/Off Timer is activated (page 42).
• Check if Auto Shutoff is activated (page 41).
No picture or no menu information from
equipment connected to the Scart
connector.
• Check that the optional equipment is on and press the
button repeatedly on the remote control until the correct input
symbol is displayed on the screen.
• Check the connection between the optional equipment and
the TV.
Poor picture/Unstable picture.
Double images or ghosting. • Check aerial/cable connections.
• Check the aerial location and direction.
Only snow and noise appears on the
screen.
• Check if the aerial is broken or bent.
• Check if the aerial has reached the end of its serviceable life.
(3-5 years in normal use, 1-2 years at the seaside)
Dotted lines or stripes. • Keep the TV away from electrical noise sources such as cars,
motorcycles, or hair-dryers.
No colour on colour programmes. • Using the menu system, select the “Picture Adjustment”
menu and select “Reset” to return to the factory settings
(page 27).
• If you set the Power Saving function to “Reduce,” picture
colours may become dimmer (page 33).
Some tiny black points and/or bright
points on the screen.
• The picture of a display unit is composed of pixels. Tiny
black points and/or bright points (pixels) on the screen, do
not indicate a malfunction.
The picture is too bright. • Using the menu system, select the “Picture Adjustment”
menu and select “mode.” Then select the desired picture
mode (page 26).
Picture (stripe) noise. • Make sure that the aerial is connected using the supplied
coaxial cable.
• Keep the aerial cable away from other connecting cords.
• Do not use 300-ohm twin lead cables as interference may
occur.
Poor picture (white saturation) when
viewing a signal from Scart connector
3/ .
• Make sure that the output signal of the equipment connected
to the Scart connector 3/ is not an RGB signal. If it
is an RGB signal, please connect the equipment to Scart
1/ ,
2/ or 4/ .
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(continued)