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56
Additional Information
Troubleshooting
If you have any problems while viewing your video TV, please
check the following troubleshooting guide. If the problem persists,
contact your Sony dealer.
Symptom
Possible cause
Solutions
TV section
No picture/No sound
The power cord or antenna
is not connected.
The video TV is not turned
on.
Check the AC power cord and the
antenna connections.
Press ?/1 on the video TV. If the
standby indicator (1) is lit in red,
press ?/1 or a program number
button on the remote control.
Good picture/No sound
The volume level is too
low.
The sound is muted.
Headphones are connected
to i (headphones) jack.
Press 2 + to increase the volume
level.
Press % to cancel the muting.
Disconnect the headphones.
No color or poor color
The color level setting is
too low.
The picture setting is
inappropriate.
The color system setting is
inappropriate.
The antenna direction,
position and angle need
adjustment.
Adjust PICTURE, COLOR and
BRIGHT in the PERSONAL
ADJUST menu. (page 39)
Press PIC MODE to switch the
picture setting. (page 15)
Display the TV SET UP menu and
check the color system (COL SYS)
setting. (page 38)
Adjust the antenna direction,
position and angle. Contact a Sony
dealer for advice.
Double images or “ghosts” Broadcast signals are
reflected by nearby
mountains or buildings.
The antenna direction,
position and angle need
adjustment.
Use a highly directional antenna.
Adjust the antenna direction,
position and angle. Contact a Sony
dealer for advice.
No picture/No sound from
video input sources
The connecting cord
between the video TV and
the input sources is
disconnected.
Input is not selected
correctly.
Check the connection between the
video TV and the input sources.
Press t so that “t1” or “t2”
appears. (page 53)
57
Additional Information
Good picture/Abnormal
sound
Symptom
Possible cause Solutions
The TV system setting is
inappropriate.
• If the sound of all the channels
is abnormal, display the TV SET
UP menu and select the
appropriate TV system (TV
SYS), then preset the channels
again. (pages 11 and 12)
• If the sound of some channels is
abnormal, display the MANUAL
PROGRAM menu in the TV SET
UP menu and select the
appropriate TV system (TV SYS)
(page 34).
Snowy picture/Abnormal
sound
The connection is loose or
the cable is damaged.
The channel presetting is
inappropriate or
incomplete.
The antenna type is
inappropriate.
The antenna direction,
position and angle need
adjustment.
Check the antenna cable and
connection on the video TV and at
the wall.
Display the TV SET UP menu and
select MANUAL PROGRAM to
manually preset the channel again.
Check the antenna type (VHF/
UHF). Contact a Sony dealer for
advice.
Adjust the antenna direction,
position and angle. Contact a Sony
dealer for advice.
Dotted lines or stripes
There is local interference
from cars, neon signs, hair
dryers, power generators,
etc.
• Do not use a hair dryer or other
equipment near the video TV.
• Adjust the antenna direction,
position and angle for minimum
interference. Contact a Sony
dealer for advice.
Abnormal color patches
There is magnetic
disturbance from external
speakers or other
equipment.
Locate external speakers or other
equipment away from the video
TV. Press ?/1 on the video TV to
turn off the video TV for about five
minutes, then turn on again.
Clock and timer section
The clock has
stopped and “--:--” is
displayed.
The power has been
interrupted or the AC
power cord is disconnected.
Re-set the clock and timer settings.
(page 9)
continued