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Remote Access from a Mobile Device
35
The DVR supports access from mobile devices, such as mobile phones with Microsoft Windows Mobile
®
as their operating system, as well as the increasingly popular iPhone. To correctly configure your DVR
for remote access via a mobile device, or indeed any remote access, it is important to have your network
and Internet connection configured correctly. Typically, this is matter of forwarding ports from your
router to specific devices (in this case, your DVR).
Requirements
To access the DVR via a mobile device, the following conditions must be met:
• A high-speed Internet connection with an upload speed in excess of 256kbps (ideally above 512kbps).
• The DVR attached to this high-speed Internet connection.
• Your home network correctly configured to allow the DVR’s SERVER PORT unrestricted access to the
Internet. Typically, this requires enabling UPnP (recommended) or forwarding ports (not recommended).
• A compatible mobile device with a supported platform (see below).
• The correct application(s) installed on your mobile device. See page 54 for more details on how to
use a mobile device to remotely access the DVR.
• A sufficient signal to your mobile device (areas with intermittent coverage or low signal strength
will adversely affect the playback).
Setting up the DVR for Mobile Access
1. Enter the Main Menu.
2. Navigate to Devices, and select Mobile.
3. Enter a USERNAME and PASSWORD for mobile access. This may be the same or different to your
regular password, depending on your security needs. We suggest using a different password for
mobile access, but something that you’ll remember.
4. Choose a PORT for remote access. If UPnP is not enabled, then this port will need to be properly
forwarded from your router to ensure maximum bandwidth for sending footage.
Preparing your Mobile Device
Mobile technology is becoming increasingly advanced, and the rate of change is increasing. We’re
constantly updating software to keep up with the evolution of handsets and other devices available,
and developing new apps (or “applications”, for those who still prefer whole words) for other operating
systems and hardware.
Thus, we can’t tell you exactly how to prepare your mobile device here. Firstly, there isn’t enough space
on this page to cover all compatible mobile devices. More importantly, any information we print will
probably be out of date by the time you read it!
Check out:
www.swannsecurity.com/mobile
for guides to set up common mobile devices for use with the DVR.
Supported Mobile Platforms
At the time of writing, the DVR supports a mobile device (such as a cellphone, tablet,
PDA or similar) on a 3G network running:
• Microsoft Windows Mobile
®
(version 6.1 or higher)
• Android (version 2.1 or higher)
• Symbian (S60, 3rd or 5th edition)
• iPhone OS
• BlackBerry OS (version 5 or higher)
Some devices may require access to a local area network with Internet access to function correctly,
whilst others are able to use mobile Internet (such as HSDPA or similar protocol). It depends on the
hardware in your specific device, and there are too many devices out there these days to offer any kind
of comprehensive list.
Disclaimer: We can’t guarantee that your mobile device will be compatible with this DVR,
even if it has one of the operating systems listed above. Your specific model of phone, tablet or other
device, the hardware it contains (and the revision thereof), your service provider, the types of data
services they offer and your specific phone/device plan will all affect the performance of your mobile
device for remote access of the DVR.
At the time of writing, the DVR supports up to 4 users via mobile devices simultaneously.