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Question 14: Why can’t I log in over the Internet?
Answer:
• Please check the network to see if it is connected. Check if LINK or 100M LED is
displayed on the front panel; use ping xxx.xxx.xxx.xxx (DVR IP) to check if the Internet is
linked properly
• Make sure you are running Windows XP, Vista, or Win7 operating system, and IE6.0-8.0
browser
• ActiveX control has been blocked. Please manually install ActiveX control again
• Please install DX8.1 and upgrade your video card driver
Question 15: Why is there is no picture or picture is not clear when you preview the
recording or playback the recording via IE?
Answer:
• If you access DVR by IE, please choose “Wan” in “web environment”
• Please try “Close windows” by the right mouse button, and try “Open windows” again
Question 16: Why am I receiving a message indicating “other members are setting......”
when accessing my DVR settings through Internet Explorer?
Answer:
• It probably means someone else is changing the settings of the DVR. Please check the
DVR configuration interface or exit the DVR