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DIRECTV
®
Digital Satellite Recorder User's Guide
SDOC-00072-000 Rev. A
DIRECTV and Hughes Network Systems are dedicated to providing you with quality support and customer service. If you
have questions or difficulties, we would like to hear from you.
FOR QUESTIONS ABOUT YOUR HUGHES NETWORK SYSTEMS MANUFACTURED DIRECTV
®
DIGITAL SATELLITE RECORDER
After checking the Troubleshooting chapter of this guide, you can call the Hughes Customer Care Center at
1-800-274-8995 if you need help with:
Connecting your recorder to your TV and other A/V equipment.
Guided Setup or daily phone calls that are failing.
A recorder that does not function properly even after restarting it.
Other questions regarding the recorder or remote control.
FOR QUESTIONS ABOUT DIRECTV
®
PROGRAMMING OR DIRECTV
®
DIGITAL VIDEO RECORDING (DVR) SERVICE
After checking troubleshooting, call DIRECTV Customer Support at 1-800-531-5000 if you need help:
Activating or using a feature of DIRECTV
®
programming or the DIRECTV
®
Digital Video Recording service
Understanding an on-screen message regarding your service.
When you call either Hughes Network Systems or DIRECTV, you will need to provide your recorder's access card number,
model number, and DVR service number, located on a label on the back of the recorder and on the System Information
screen under Messages & Setup.
WEB SITES
You will find all of the most up-to-date information about DIRECTV products and services at the DIRECTV
web site, DIRECTV.com. The Hughes Network Systems web site at www.hns.com has links to a wide
variety of products and information.
User's Guide
Digital Satellite Recorder
1032577-0001