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Chapter 8
Troubleshooting
Does the DVR service phone call each day cost me any money?
• Calling the DVR service via your local dial-in number is the same as making a local
telephone call.
Does the occasional phone call to DIRECTV cost me any money?
• No, because your recorder only calls DIRECTV periodically and a toll free number is
used to make the call.
What if I need to make a call while the recorder is using the phone?
• When you pick up the phone, the recorder will interrupt the download process and free
the phone line for your call. Hang up and pick up the line again to make a call. The
recorder will attempt its call again later.
What if my phone line is not operating when the recorder tries to make a service call?
• The recorder will continue to attempt to call several times a day until it is successful.
You can check the status of the phone calls by going to Messages & Setup and looking
at the Phone Connection screen.