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Chapter 8
Troubleshooting
Questions About Pay Per View
How do I record a pay per view event?
• If it is on now, tune to the channel carrying the program and press RECORD.
• If it is on later, go to live TV, press the GUIDE button to see the guide. Highlight the
program and press SELECT.
How do I cancel a pay per view purchase?
• You can cancel pay per view purchases before the program airs on the Purchases
screen. For more information, see page 85.
• Pay per view purchases made by phone must be canceled by phone as well. (A $5.00
order assistance fee is charged for pay per view orders made by phone.)
I can’t order a pay per view program.
• It may be too late to purchase the program you want. To quickly see other times the
program will be on, do this: In Live TV, tune to the station carrying the pay per view
program you want. There should be a notice saying “This showing is no longer
available.” Press GUIDE to see the guide. Press the RECORD button to see Program
Information for the program. Select “View upcoming showings.” To see live TV
again, press GUIDE.
• In general, pay per view events can be ordered through the recorder within 24 hours of
their air time. If you see a message that says cost information is not available, you can
wait until less than twenty-four hours before the program airs and try again.