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Chapter 8
Troubleshooting
Contacting Customer Care
For questions about your Hughes Network Systems Recorder
After checking the Troubleshooting chapter of this guide, you can call the Hughes
Customer Care Center at 1-800-274-8995 if you need help:
• Connecting your Receiver to your TV and other A/V equipment.
• With Guided Setup or daily phone calls that are failing.
• With a Receiver that does not function properly even after restarting it.
• With other questions regarding the recorder or remote control.
For questions about your DIRECTV
®
programming or DVR service
After checking troubleshooting, call DIRECTV Customer Care at
1-800-531-5000 if you need help:
• Activating or using a feature of the DIRECTV
®
programming or DVR service.
• Understanding an on-screen message regarding your service.
When you call either HNS or DIRECTV, you will need to provide your recorder's model
number, access card number and DVR serial number, all of which are located on a label
on the back of the recorder and on the System Information screen under Messages &
Setup.
Websites
You will find all of the most up to date information about DIRECTV's products and
services at the DIRECTV website, www.DIRECTV.com. The Hughes Network Systems
website at www.hns.com has links to a wide variety of products and information.