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Chapter 8
Troubleshooting
The audio and video are out of sync.
• Try changing channels.
• Press the PAUSE button on the remote control, then press BACK to move back a
frame or two, then press PAUSE again to resume play.
• Press the DIRECTV button; then press the LIVE TV button to return to live television.
• Restart your recorder. From Messages & Setup select “Restart or Reset System,” then
“Restart the Recorder.” You will see the Welcome screen and the system will restart
within about 45 seconds.
My recorder was working, but now the picture does not move.
• First, press PLAY to be sure the video is not paused.
• Try to restart your recorder. From Messages & Setup select “Restart or Reset System,”
then “Restart the Recorder.” You will see the Welcome screen and the system will
restart within about 45 seconds.
I don’t get a picture now, even though I have been able to get one in the past.
• Any time you have a problem with your system, you can run a system test. To run the
test, from Messages & Setup, select “System Test.” The system test checks the
recorder’s signal, tuning, access card and phone connection.
• You may be able to fix the problem yourself. Try restarting the recorder: From
Messages & Setup select “Restart or Reset System,” then “Restart the Recorder.” If
you cannot fix the problem, call DIRECTV Customer Care at 1-800-DIRECTV (1-
800-347-3288).