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Troubleshooting
Many problems can be corrected by performing a simple reset of the DIRECTV® Plus HD DVR. If you
experience image freezes, audio freezes or blank screen, or the system won’t respond to front panel button
or remote control, try one of these:
Press the red RESET button behind the access card panel door on the front of the DIRECTV® Plus
HD DVR, then wait for program guide information to be acquired.
If the problems persist, try unplugging the power cord of the DIRECTV® Plus HD DVR for 15
seconds, then plug it in again.
Running the System Test (later in this section) can also help you diagnose and solve many common prob-
lems.
System Upgrades
Your DIRECTV® Plus HD DVR are able to receive upgrades or modifications to some of its features and
functions. These modifications will occur automatically, usually at times when the receiver would likely be
turned off. If your receiver is on when an upgrade or modification is sent, you may experience a disrup-
tion in reception for a minute or two. Your reception should return to normal after the modification is
complete. Your receiver must be plugged in to AC power to receive any upgrades. Do not unplug your
receiver while an upgrade is in progress. Please consult the System Info screen to check for an upgrade or
modification planned by DIRECTV.
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You can find additional
troubleshooting help at
DIRECTV.com.