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More Info ................................................................................................. 39
Troubleshooting ......................................................................................................................................................40
System Upgrades .................................................................................................................................................40
DIRECTV Plus HD DVR or TV Problems ...............................................................................................41
Recorded TV Troubleshooting .......................................................................................................................45
Remote Control Problems ................................................................................................................................48
Running the System Test ...................................................................................................................................49
Limited 90-Day Warranty .....................................................................................................................................50
Who is Covered? ................................................................................................................................................50
What is Covered? ...............................................................................................................................................50
What is Excluded? .............................................................................................................................................51
Make Sure You Keep... ......................................................................................................................................52
Before Requesting Repair Service... ...............................................................................................................52
To Get Warranty Service... ...............................................................................................................................52
To Get Out-of-Warranty Service... .................................................................................................................52
Product Information...............................................................................................................................................54
DIRECTV PROTECTION PLAN .................................................................................................................55
DIRECTV PROTECTION PLAN Benefits.............................................................................................55
Sign up for the DIRECTV PROTECTION PLAN Today ....................................................................56
FCC Customer Information ................................................................................................................................57
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) ..........................................60