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Problems with Caller ID
You must subscribe to Caller ID service through your local phone company.
Also, check to be sure your Caller ID feature is turned on (see page 33).
If you are plugging your receiver to a wireless phone jack, note that it typically does not transmit Caller ID
information and you may need a special wireless phone jack to use with Caller ID service. See the user’s manual
that came with the wireless phone jack to see if it transmits Caller ID information. If it doesn’t, either connect the
phone line directly to a standard wall-mount phone jack or install a wireless phone jack that transmits Caller ID
information.
DIRECTV Plus HD DVR will not turn on
Check to make sure the power cord is plugged into the DIRECTV Plus HD DVR and the wall outlet.
Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
Make sure the remote control is on DIRECTV mode, and press PWR (power key).
Press TV POWER ON, then press it a second time if needed.
Check batteries in remote control.
Be sure remote control is pointed at remote sensor, and front of receiver is not blocked.
Unplug the receiver. Wait five minutes. Plug it in again.
DIRECTV Plus HD DVR Turns off while playing
Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds, then turn on
again.
Unplug DIRECTV Plus HD DVR for a few minutes, then plug back in. If this happens frequently, the voltage in
your house may be abnormally high or low.
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The Caller ID feature requires you to sign up for
Caller ID with your phone company.