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Reference
Chapter 5
ON-SCREEN MESSAGES
This table describes some on-screen messages in the order of their message numbers. Find the message
number in the upper right corner of the message displayed on your TV screen, and then find the matching
number in this table.
Message Number Possible Reason What to Do
001
• There may be a problem with the
multi-dish switch.
• Check the coaxial cables and their connections to and from the
multi-dish switch. Make sure that all required cables are in
place, and check that all cable connections are tight and dry (for
outdoor cables). If this does not work, call the Customer Service
Center for help.
002
• Heavy rain, snow, or cloud cover
may be interfering with
transmission of the satellite
signal, or there may be other
interference.
• Note the local weather conditions. Remove any snow or other
debris which may have collected on the satellite dish.
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the
line of sight.
• Make sure that the satellite dish is aimed at the satellite. Check
the strength of the signal using the Point Dish/Signal menu.
Consult your installer to re-aim the dish, if necessary, to obtain
the strongest possible signal.
003, 004
• The wrong type of coaxial cable
may be used in the system, or the
cable run length may be too long.
Or, there may be a problem with
the multi-dish switch.
• Make sure the system uses RG6 coaxial cable; if not, call your
dealer or installer.
• Check the dish-to-receiver cable run length; if it is over 100 feet,
call your dealer or installer.
• Check the coaxial cables and their connections to and from the
multi-dish switch. Make sure that all required cables are in
place, and check that all cable connections are tight and dry (for
outdoor cables).
• If this does not work, do the Check Switch test.
005
• The receiver may not yet have
been authorized. The satellite
dish may have moved so that it is
no longer picking up the satellite
signal. The cable connections
may have loosened or have
moisture inside. There may be an
interruption of the satellite
signal.
• If you have authorized the receiver, wait a few minutes to see if
the message is removed. Make sure that all required cables are
in place, and check that all cable connections are tight and dry
(for outdoor cables).
• Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the
line of sight.
• Check that the Signal Strength bar in the Point Dish/
Signal menu is green and displays the word Locked. If not,
contact your installer to re-aim the satellite dish. If you have not
authorized the receiver, call the Customer Service Center for
help.
006
• The receiver may not be
connected to an active telephone
line.
• The credit limit may have been
suspended.
•You must connect the receiver to an active telephone connection
at all times. If you install two or more receivers, you must
connect each receiver to an active telephone connection at all
times.
• Review your pay per view purchases to check the credit limit.
008
• Maybe the receiver is connected
to a DSL (Digital Subscriber
Line) phone line.
• Install a DSL filter between the receiver and the telephone wall
jack. You can obtain the filter from your DSL provider.
011, 012
• Viewers in specific areas are
prohibited from watching certain
programs.
For example, viewers who live
close to a particular football
stadium may be prohibited from
watching football games that are
played in that stadium.
• Remember that the program providers specify which programs
are “blacked out” for which viewers, not DISH Network™.