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Troubleshooting Tables
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013, 014
• You may have tried to tune to a
program on a channel which you
have not bought.
•You must buy a channel before you can tune to a program on
that channel. Call the Customer Service Center to buy the
channel, or if you believe this message was displayed by
mistake.
015
• You may have just plugged in the
receiver, and it is acquiring the
satellite signal. Or, the receiver
may have temporarily lost the
signal.
• Wait a few minutes to see if the message is removed. Make sure
that all required cables are in place, and check that all cable
connections are tight and dry (for outdoor cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the
line of sight.
• Check that the Signal Strength bar in the Point Dish/
Signal menu is green and displays the word Locked. If not,
contact your installer to re-aim the satellite dish.
018
• The receiver may not be
connected to an active telephone
line.
• The credit limit may have been
exceeded.
•You must connect the receiver to an active telephone connection
at all times. If you install two or more receivers, you must
connect each receiver to an active telephone connection at all
times.
• Review your pay per view purchases to check the credit limit.
Call the Customer Service Center for help checking the credit
limit, and/or to get authorization to make a purchase.
022
• The receiver may not yet have
been authorized. The satellite
dish may have moved so that it is
no longer picking up the satellite
signal. The cable connections
may have loosened or have
moisture inside. There may be an
interruption of the satellite
signal.
• If you have authorized the receiver, wait a few minutes to see if
the message is removed. Make sure that all required cables are
in place, and check that all cable connections are tight and dry
(for outdoor cables).
• Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the
line of sight.
• Check that the Signal Strength bar in the Point Dish/
Signal menu is green and displays the word Locked. If not,
contact your installer to re-aim the satellite dish. If you have not
authorized the receiver, call the Customer Service Center for
help.
026
• The receiver may have
temporarily lost the satellite
signal.
• Wait a few minutes to see if the message is removed. Make sure
that all required cables are in place, and check that all cable
connections are tight and dry (for outdoor cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the
line of sight.
• Check that the Signal Strength bar in the Point Dish/
Signal menu is green and displays the word Locked. If not,
contact your installer to re-aim the satellite dish.
028
• The receiver may need to get new
software before you can use it to
order pay per view programs.
• Turn the receiver off. Doing this allows the receiver to
“download” new software via the satellite signal. The download
may take several minutes; do not disturb or unplug the receiver
during this time. When the download is done, you will be able
to use it to order pay per view programs.
032
• You may have tried to set a VCR
Event Timer without having set
up the receiver to control the
VCR.
•You must set up the receiver to control the VCR before you can
set a VCR Event Timer. See the Using the System for
instructions.
059
• You may have tried to close an
installation menu without having
done the Check Switch test.
• If your setup includes a multi-dish switch, you must do
the Check Switch test.
060
• You may have aimed the satellite
dish at one satellite, but selected
the option for another satellite on
the Point Dish/Signal menu.
• Make sure that you have selected the option for the right satellite
on the Point Dish/Signal menu.
• Make sure that the cable(s) for the satellite you have selected are
connected to the LNBF that receives signals from that satellite.
Re-aim the satellite dish at the right satellite.
Message Number Possible Reason What to Do