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Troubleshooting
If you have difficulty operating your system, run through the following checklist to see if
you can solve the problem.
The DVR will not go into record mode?
Make sure the HDD is locked in with the keys. Also check to make sure the hard
drives are set to C.S. (Cable Select). A diagram located on the Hard Drive Label
will show you how to set the drive to C.S.
The DVR displays no picture?
First question you should ask yourself is the equipment wired properly. Please
see your installation manual for help.
The second question to ask yourself, do all the wires used work properly.
The next step is to verify the recorder is getting the correct amount of power.
There is no display coming from one of the channels on the DVR?
The first step is to verify is the problem coming from the recorder or the
camera.
Simply take a working camera and plug it into the port that seems to not be
working. If you see a picture this means the problem is coming from the
camera.
I cannot connect to the recorder via the internet?
1. The first thing to check is does your internet provider block any ports.
2. Are you using the IP address from the Internet Service provider?
3. If you are using a router are the ports in your router opened?
(NOTE: Please be sure that HTTP port, Control port, Data port are open.
Please refer to “Network Setup Menu” section for port settings. For example,
HTTP port: 00080, Control port: 01600, Data port: 37260, the last digit +1
which is 37261, +2 which is 37262 and +3 which is 37263.)
4. If you are using Windows XP please update the Java Virtual Machine. This
can be done by going to
http://java.sun.com and downloading the file called
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