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CableCARD™ Device
Channels
Symptoms Possible Remedies
Problems using CableCARD
or
CableCARD services
Check that the CableCARD is inserted properly (see page 22).
The CableCARD must be activated by your cable TV service provider before
you can receive selected digital cable TV services. See the CableCARD
activation instructions on page 26.
Check the CableCARD menu option (see page 26). This can be useful in
providing information to an authorized cable TV service technician or repair
person.
Contact your cable TV service provider.
Symptoms Possible Remedies
Cannot receive upper
channels (UHF) when
using an antenna
Use Auto Add from Antenna in the Preferences/CH+/- menu to add
receivable channels that are not presently in the HD DVR’s memory (see
page 41).
HD DVR is fixed to one
channel
Use Auto Scan in the Preferences/CH+/- menu to find receivable channels
that are not presently in the HD DVR’s memory (see page 41).
Cannot receive any cable TV
channels
Remove the CableCARD and use Auto Scan in the Preferences/CH+/- menu
to find receivable channels that are not presently in the HD DVR’s memory
(see page 41). If channels become available when not using CableCARD, check
with your Cable TV service provider regarding CableCARD service.
Some digital cable channels
are not being displayed
Use the Edit CH+/- List in the Preferences/CH+/- menu to confirm that the
channel is added to the receivable channel list.
Certain cable TV service providers have limitations on the broadcast of digital
cable channels. Check with your cable TV service provider for more
information.
Check with your cable TV service provider to see if the channels are scrambled
or encrypted. You may need a CableCARD device to view those channels.
Some optional digital cable broadcast formats may not be supported. If your
cable TV service provider is broadcasting digital signals in a non-standard
format, you will need to acquire a cable box directly from your cable TV
service.
Cannot tune directly to a
channel using the 0-9
buttons
If a station with the same channel number is available from both the cable and
antenna input (for example, cable channel 6 and antenna channel 6), when first
entering the channel number, the HD DVR will tune to either the cable or
antenna channel, depending on the currently tuned channel. To tune the other
duplicate channel, enter the number again, or press CH+.