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General
Symptoms Possible Remedies
Time does not display on the
front panel
Press TV Guide > Setup > Change system settings to confirm your TV Guide
On Screen settings so that it has the correct “zip code”, antenna on input
“Air”, or Cable on input “CABLE”.
After making changes, power off the HD DVR to receive the correct time;
some occasions it may take 24 hours or more to acquire the time.
Recording failed and
recording history showed
“Recording not permitted by
service provider”
Your cable service provider has the ability to restrict the recording of any
program they provide. Contact your cable company for more details.
Trick play is not available
There are channels that do not allow trick play. Examples are:
❏
Digital Cable “audio only” music channels.
❏
Very small number of cable systems may choose to transmit certain
channels in a non-standard encoding format that may prevent trick play.
✍
In both cases, recording, play and skip to beginning/end are still available.
Reset HD DVR
There are two ways to reset the HD DVR:
❏
Pull the AC power cable, or
❏
Simultaneously press and hold
EXIT
and
TV GUIDE
buttons on the
front panel for 10 seconds.
HD DVR does not respond
to commands
Check that the AC power cord is plugged in to an AC power outlet.
High temperature may cause the HD DVR to automatically power off as a
protective measure:
❏
Check that adequate ventilation space is available around the HD DVR
and that it is not near a heat source.
❏
Check to see if ventilation vents are blocked, clear the vents.
❏
Unplug the unit, move it to a cooler location, let it cool for a while and
then re-plug the unit.
The HD DVR may be reset by simultaneously pressing the EXIT and TV
GUIDE buttons on the front panel of the HD DVR for 10 seconds.
Lost password
In the password screen (see page 44), enter the following master password:
4357. The master password clears your previous password; it cannot be used
to temporarily unblock channels.
HD DVR makes a “clicking”
sound when switching
between cable and antenna
channels
This is a normal sound that results from the HD DVR switching between the
available inputs.
No Closed Captioning is
available when viewing a
previously recorded
program
The HD DVR CC setting must be selected before starting a recording. It is
not possible to change the CC setting after a recording has started.
Cannot pause, fast-forward,
rewind or record certain
channels
Certain digital music channels available from some cable TV service
providers are not broadcast in a format that permits digital recording. In
such cases, it is not possible to pause, rewind etc. It may also be the case
that certain digital cable channels other than digital music channels could
also be sent in a format that is not recordable. Consult with your cable TV
service provider about what channels, if any, may not be recordable.